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Commercial Services 

Debt Collection Agency Services

We regularly appear at the top of our clients’ league tables for recoveries performance, compliance and service quality scores, making dlc a popular debt recovery agency .

Using ELAF debt recovery services has proven to be beneficial for numerous high profile clients in both the private sector and the public sector. Our client list is made up entirely of well-known brands and Central Government departments.

The debt collection services that ELAF offer to our clients’ include:

  • Pre charge-off, or Post charge-off recoveries. This can be managed as a collections outsource, or as a traditional DCA service.
  • Prime placement debt recovery services.
  • Second placement contingency collections services.
  • Trace & Collect services.
  • Complimentary services in customer relationship management such as data gathering, managing customer reconnections, upselling and the collection of client assets.

Debt Collection Guidance

Every one of our clients has different business drivers and faces unique challenges. With this in mind, we work with our clients in a consultative manner to set the right objectives, plan strategies, and customize reporting. Although consumer debt recovery makes up a significant proportion of our business, we do also manage large volumes of commercial debt collection cases for many leading brands.